SCC Services Group has extensive experience in the contact center, sales, marketing and customer service arena serving industries that include travel, banking, credit card services, insurance, telecommunications and technology.
Each of our seasoned consultants have worked with clients to improve performance, manage cultural change, develop unique “turnkey” brand marketing campaigns, assist in the locating and build out of new facilities, consolidation of existing operations, conduct audit and benchmark studies, manage telephony / information technology initiatives and have held temporary staff positions while qualified candidates were recruited.
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Our experienced hands-on and dedicated staff have engaged in a myriad of campaigns with companies of varying size and needs.
SCC Services Group executive consultants and staff have built careers based on real experience by working day-to-day in the trenches of corporate America.
Our partners at SCC Services Group took extra time and care to learn our unique business and help build brand awareness for our clients. They do an excellent job engaging with prospective clients to listen to potential opportunities and win appointments, along with reporting campaign metrics for evaluation.
— Marc Eltoft - M4D
Dave Kielkucki and the SCC Services Group Team were instrumental in helping Dallas Lighthouse for the Blind navigate resources and personnel needed to enter the call center industry. He and the team assisted with curriculum development, “Train the Trainer” certification, and provided consultation for staff recruitment, selection and operations infrastructure. Ultimately, Dave assisted DLB with identifying a local call center that was resulted in acquisition.
— Cindy Watson - Dallas Lighthouse for the Blind
In a time of need to energize and bring our inside Sales organization to the next level I was fortunate to enlist the services of SCC Services Group. During their engagement Dave Kielkucki was able to identify process defects within our off shore outbound sales team. He worked closely with me and the senior leadership team to understand the short and long term sales objectives of the company. Dave worked hand in hand with our agents and front line managers, crafted new phone scripts, performance reports and most importantly developed a highly energized and enthusiastic team that drove sales results not previously experienced.
— Edward Danielski - Supra Telecom
We hired SCC Services Group to lead us in improving our customer service capabilities. Six months later, under the heading “Project Connect”, SCC Services Group has far exceeded our expectations. Dave Kielkucki’s team has brought us improvements in processes and measurements while enhancing our customer service delivery. Unexpectedly, under Dave’s leadership, he has helped us fundamentally improve our very culture. Through his teaching and motivational style, Dave has challenged us and helped us move beyond a “watch things happen” to a “make things happen” cohesive group. If you are looking for a “hands on” change agent that delivers lasting results, Dave Kielkucki and SCC Services Group has been just that for Envision.
— Pat Barnett - Envision
The SCC team worked closely with Management to craft a desired customer care representative learning experience while delivering professional in-depth and personalized training. Training techniques directly impacted quality call productivity by 35% while enhancing our customers overall experience and resulted in customer return business.
— Bernie Anderson - NewView Oklahoma
Most consultants just sit back and advise. The SCC Services Group team actually get their hands dirty. You help us accomplish the things you recommend we do and are there every step of the way.
— Terry Frank
The SCC Services Group Team seemed totally engaged in our project, they approached the task with the same patriotic spirit as if they were Folds of Honor Foundation staff. They responded to changes and requests we made in the middle of the project with an attitude of great customer service.
— Ginny Creveling - Fold of Honor Foundation
SCC Business Services
SCC Services Group also has the ability to provide outsourced contact center services that include Appointment Setting, Business Development, Sales and Customer Care programs with our U.S. based Certified Customer Care Professionals. We offer competitive rates and best of class operational processes while assisting and delivering proven customer contact solutions that reduce costs and increase operational efficiency.
Check us out at: www.sccbusinessservices.com