Our History and Founder

Our firm, founded by Dave Kielkucki, brings together a team of exceptional consultants with extensive experience in operations and leadership roles at renowned companies such as Sears, Alamo Rent a Car, Marriott Vacations Worldwide, Orbitz and Discover Card. We have also served multiple small businesses and non-profits you may not have heard their names, but they have a positive impact on our world every day.

With a solid foundation in these diverse industries, Dave and his team possess the expertise to effectively address organizational challenges while being mindful of budget constraints.

We excel in developing strategies and implementing tactical solutions, whether it’s launching new operations from scratch or making timely interventions to enhance business performance. Our team’s versatility allows us to handle projects of any scale, from comprehensive start-to-finish initiatives to targeted interventions that yield immediate improvements.

Dave, a native New Yorker, has traversed the United States, leaving a trail of successful operations enhancements across various industries. Known as the poker chip man, he brings a unique perspective to problem-solving. Don’t hesitate to ask him about his golf game—it’s sure to spark an interesting conversation.

With our proven track record and a commitment to delivering results, our consulting firm stands ready to empower your business and drive its success.

To learn more about Dave, visit his LinkedIn profile.

To schedule a complimentary discovery session with Dave, visit his calendar for availability.

Our Practice Leaders

Talent Management and HR	Business & Marketing Solutions	Information Technology
Stacey Oliver-Knappe, SHRM-CP	Christopher Moore, CNP	Mike Ammundsen
Stacey has held every role in the HR performance and talent areas, in addition to executive leadership over the entire HR and Training function. Her foundational years at Disney are seen every day in her work with clients in delivering a top service experience with a bit of magic. For fun and fitness, she is a part-time trainer at 9 Rounds, a kickboxing circuit training gym. Her fighter name is WMD, Weapon of Mass Destruction (Obviously). To learn more about Stacey, she would enjoy connecting with you on Linkedin.	Christopher is a 30+ year veteran of the Customer Service Industry. He cut his teeth in the restaurant arena and was a Restaurateur for many years. Before the Food Network filled our lives with chefs, Chris was one of only two blind people in the country to become a Certified Chef. He made a career change to post-secondary schooling in the fields of Business Administration, Urban Studies, and Non-profit Management. At SCC, his expertise includes agent training and management oversight of business development campaigns. To learn more about Chris, connect with him on Linkedin.	Michael, aka The Great Dane, (He is originally from Denmark) is a seasoned operation executive with a focus in Information Technology.  His experience covers software development, CRM implementation, cloud-based telephony/services, and management and administration of customer service organizations in multiple industries. Understanding the critical need and financial value of having proper technology and business processes coupled with his marketing experience, Mike focuses on growing client markets. To learn more about Mike, please connect with him on Linkedin.

Our Mission at SCC Services Group

Our mission is to deliver exceptional value to our clients by identifying projects that yield the highest returns in terms of profitability, productivity, and overall satisfaction for both customers and employees.